"(QUALIFYING INTRODUCTION) I believe that integrity means making moral decisions even when no one is looking. It's important for an officer to be fit and in peak shape. Due to the nature of the BSO's duties in dealing with difficult people and situations, I have also undertaken training on how to interact with distressed individuals.". Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you. Your interviewer will listen to your example and study how you responded to and handled the situation, and what you learned from it. They gave me 20 min to write down my answer, and then 20 min to answer them about the question. ", This is a good start! Take advantage of this opportunity to showcase your advanced communication skills while displaying your high EQ. (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. To eliminate the confusion caused by multiple agencies, the CBSA was formed. Try to remain as natural as possible. These questions are hypothetical and therefore applicants do not require any prior knowledge of the CBSA. Second language evaluation 6. Lastly, it will test your ability to identify your trainee's needs, from their need to feel heard, validated, empathized with, and will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". The answers are feeling a touch repetitive, and one way to combat this is by weaving memorable stories and examples into your responses. You should absolutely avoid looking at your phone or the clock on the wall. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. Coming across bodies is certainly a unique benchmark - the interviewer may have some follow up questions there, so it may be an appropriate time to tell a brief story around that situation when you are in your interview. Research their code of conduct in preparation for your CBSA interview. Canada Border Services Agency wants to gain insight into your personality and whether you meet their standards and expectations. CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. The CBSA interview process comes in eight stages: 1. Our interview questions and answers do not represent any organization, school, or company on our site. The first steps to handling a difficult decision is by identifying what resources are at your disposal, gathering information, determining a strategy for moving forward, and diving in. To get recruited at CBSA, you need to submit an online application through the agency's official website or visit jobs.gc.ca. Use this information to set goals for improving your interviewing skills. So overall, please start the process now and dont wait. Since this is testing your responses, you'll want to practice. Offer the unique qualities, characteristics, and knowledge that helps you to stand apart from other candidates. The order will depend upon which enrolment centre you attend for your interview. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. "My definition of integrity is to choose to do the right thing, even when nobody is looking. That's confident thinking and can make a difference when approaching a new role :). Let me know if you'd like further clarification :). I also know other languages that might help since Canada is a multicultural country. I am not sure what to do. ', "If I come across misconduct, I would take it seriously, and report it to the immediate manager. "I was right all along they . I have a quick inquiry that I am extremely eager to find out for sure: I successfully completed the interview component of the process back in April. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. How you build and develop your teams should be a reflection of how you have developed your own skills and how we grow in our careers. Real CBSA exam questions with answers. As with any behavioral question, it is framed in a way that asks you 'about a time' when you faced a situation in the past. The range of skills you will bring to the role is impressive, and you do a great job qualifying yourself. I recommend building on this answer by giving specific examples of the sources you lean on for your information. You should feel confident in your abilities and excited to prove your worth. "After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA Act. Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. Psychological assessment 7. Along with showing them your expertise, make sure you clearly show how those skills will help them in this job. As a CBSA officer, there is zero-tolerance for such behavior because we are held to a higher standard. If you are interested in growing into those positions, express your enthusiasm and willingness to learn another language if you don't yet possess this skill. However, someone who is frequently governed by their stress or allows their behavior to be dictated by their emotions. This question is another way for CBSA to ask, 'Why should we hire you?' 22.02.2021 - DBSA's Executive of Origination and Client Coverage, Mohan Vivekanandan joins Alishia Seckam for a discussion on economic stimulus strategies, . Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance. Fantastic! How much do CBSA agents make? My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. Even PRs have no chance of being selected. What made you choose to do the right thing in the end, and how did it make you feel? ARC is an acronym for Action/Reasoning/Consideration. There are too many variables to draw that conclusion. This includes being able to judiciously build stronger interpersonal relationships with empathy. They'll test your flexibility as well, for often in such situation things don't go according to plan. So, assume the role you are to perform, even if it doesn't seem related to the role. Any background checks that reveal relevant information that contradicts what a candidate relayed will undoubtably be passed on as a candidate. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. Express you have a genuine interest or are open to learning more languages. Be as gracious as possible when receiving your feedback, constructive or negative. Are you the type to object to their approach and assert your own? I could have taken credit, but in the end, I didn't earn that grade. This includes reviewing the relevant history behind the agency. It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation. Learn more here. Your answer is very confident! Break down for yourself the approach you took in that previous situation and improve upon it when answering this question. It will reveal your notion of the big-picture on supporting the team, as a whole. It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Exhibit passion and enthusiasm to compete for this career opportunity. Amid a significant workload and considerable stress, CBSA needs to see that you will remain a team player who supports every member of their team, officer, and agent around you. ), be upfront about them. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. Describe your system approach, as well as how you adapt your work style to the needs of your team and the tools you have on hand. "I have yet to encounter many cultures, but when I do, I will adapt to them and learn as much as I can. (ACTION) When I witnessed this particular situation, I(discuss the actions you took in this situation). Additionally, it is worth examining why you believed strongly in your recommendation.So, what fueled your strong belief of this idea, and what were the reasons for it being shot down? However, if you want consideration for bilingual opportunities, these positions require a working knowledge of Canada's official languages. The values of the Canada Border Services Agency guide them in everything they do, and their hiring authorities want to ensure the person they hire already embraces their core values of respect, integrity, and professionalism. I speak Urdu and Punjabi. Most of the CBSA's role-play questions will focus on your interpersonal skills and conflict management skills. Research the role and get in character. What is your reasoning for your course of action? (UTE), said in an interview. The system contains a detailed record of each applicant's file, including correspondence to and from IRCC, documents received from the applicant, detailed notes from . Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. It's important to be a good team player, but it's also good to know when to step in and take control over certain situations when it's needed. I learned that it was founded in 2003. The CBSA interview process comes in eight stages: 1. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. You Didn't Dress the Part. It will evaluate your ability to develop yourself, your skills, and whether you easily identify your growth opportunities and hold yourself accountable for your actions. Lastly, it will test how consistent you are in your responses, your approach, and your overall handling of the situation. These types of interviews are intimidating at best but also c. This answer will require a specific response versus a general statement. CBSA offers a multitude of career choices one can pursue. I work with passengers, searching bags and people. Watch your body language in the mirror. When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. "In my previous job I would always step in to help my coworkers when I would see them struggling or getting overwhelmed with their task. Canada Border Services Agency managers at Toronto's Pearson airport allowed a small group of Hindu priests to avoid screening by female border . They will ask to see your passport, visas and travel documents as well as those of any family members travelling with you to ensure that you are authorized to enter Canada. Not until you are in that leadership position will the ultimate responsibility be on your shoulders. Secret security clearance Solid answer! It will evaluate your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. Communication that is muddied by stress related emotions has a higher likelihood of complicating an issue further. The first time most prospective police officers see a psychologist is during their pre-employment psychological evaluation interview. It goes on to say that respect 'is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness, and transparency. It's important to keep a level head in this job and explain my duties to members of the public.". They want to make sure you can talk the talk and walk the walk. These scenarios falls into similar categories which make them relatable to the role. Medical exam 8. Firearms safety courses4. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role. I will handle the workload by maintaining a positive attitude and enthusiasm.". It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. I like to maintain physical fitness.". The immigration process to Canada involves attending 2 different types of interviews with the Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA). This is especially important when immersed in scenarios surrounding linguistic diversity. Ask clarifying questions. Your interviewer is assessing if you're more social and team-oriented versus task-oriented and introverted. Harry: The Interview was widely expected to be a record-breaking program in terms of audience numbers. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. Think about many of the questions you've been asked in this set. Make a list of what went well and where there was room for improvement. "I will put my utmost effort into supporting my colleagues in order to reduce crime and illegal drugs. I have an interest in law in general and always like to learn more every day.". We have a guide on how to answer 'Why should we hire you?' I also believe that the expectations outlined in the code of conduct are those that can be expected of a competent professional who displays integrity in and out of the workplace. The purpose of this page is to help you prepare for your job interview. Similarly, we can expect to be treated in accordance with these values by our colleagues and management.' ", "n a democratic country like Canada, people of all races, religions, sexual orientations, and genders should be treated equally, and that's how I plan to support those efforts, never being biased in my decision-making and treating everyone with fairness.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Adherence to these values is what enables the CBSA to justify its right and privilege to enforce the law and keep Canadians safe.". When I was earning my diploma in Criminology, I received a higher grade on my transcript than I earned. Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint, should you be hired. Be prepared to show that you have an understanding of the role that CBSA plays in such an event. I also have a keen interest in law enforcement, so it is something I will enjoy doing.". It's clear that you will be a level head amid potential friction. So without the information needed to prioritize your projects, the only thing you have left is the projects themselves. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. I have a healthy lifestyle which includes working out, spending quality time with family, and praying. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. I joined a local MMA gym. Detail why this is the ideal next stage of your career. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry. A common mistake for an employee to make is to assume why a policy is in place before asking clarifying questions. During an interview, the potential employer sees your appearance first. Answer dates might appear two to three weeks before they were published. NEXUS Interview Questions. Detail what sets you apart. If you are not aware of the overall activities of the CBSA, they provide some stats on their website. It will test how consistent you are in your responses, your approach, and your overall handling of the situation.It will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. They are also interested in hiring career focussed individuals who have some sense of where they want to take their career with CBSA. Describe the ways in which you behave as a leader in your everyday life. Decide on a strategy and commit to your approach as soon as you have a clearer understanding of the role the actor will play. I would like to be involved in those efforts as soon as possible. Provide tangible examples rather than generalizations. A CBSA officer (or two officers) will conduct an interview at borders and airports in two parts. These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, and strong values and ethics. Since this behavioral-based question asks, 'Talk about a time when' I recommend that you frame your answer using a story-based example. Avoid using speech crutch words, such as "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically. A few annual stats at a glance: - 96 million travelers processed- 11,217 firearms and weapons seized - 1,307 illegal tobacco seizures- $2.8 million of suspected proceeds of crime seized- 16,180 drug seizures - 7,786 removals of inadmissible personsAnd, that is just the tip of the iceberg. Keep this in mind while you consider your approach. It may clue them into what aspects of your job you view as challenging, andas well as your experience level. They take on major tasks and are regarded as professionals which is something I aspire to. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. You'll be interacting with an actor in the role opposite you, and it is their job to make it tricky for you to navigate. Don't waste time berating yourself if an interview didn't go well. This question will evaluate your effectiveness regarding the respect and sensitivity you exhibit in your interaction concerning race and diversity. Ideal candidates maintain professional composure despite the situation. ", This is important, for sure! If hired, how would you solve a problem or create solutions for CBSA? If you can't identify what sets you apart, ask others. Try to incorporate their keywords naturally where you can. Aligning the words you say with the body language you convey will go a long way towards delivering a successful role-play. CBSA would like to know the driving force behind your interest in working within the customs and border protection realm. The first is to review your official documents. They'll be evaluating your experience level with how effective your communication is. Interview questions and answer examples and any other content may be used else where on the site. Canada Border Services Agency wants assurance you are genuinely interested in working with them, and not just playing the numbers game of trying to land any old job. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Was the message you meant to send truly received, or was it lost in translation? Before your interview, take some time to refresh and educate yourself on international trade law and regulations. By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action. You will have many topics to dive deep into as a CBSA officer, and it seems that you are ready and eager to begin. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. How you answer this question will offer strong indicators of your sense of teamwork, your emotional intelligence and your sense of empathy. Therefore, any date prior to 2019 might not be accurate. I have never committed a federal-level offense and have not used illegal drugs since 2017. I enjoyed the environment and getting to interact with people from all over the world. The knowledge I gained from taking those courses will benefit me in a career with CBSA in various ways. Whatever your preference, be sure that your enthusiasm shines through showing CBSA hiring authorities that you are ready to serve and protect your country, with long-term career goals within their organiziation in mind. We are expected to integrate the public sector and CBSA values into our decisions, actions, policies, processes, systems, and how we deal with others. They will evaluate your choice of words, your body language, and any tells which might reveal your level of commitment. This question tests your approach towards teamwork and how supportive you are with the other members of your team. Prepare with confidence for your forthcoming IELTS Academic or General Training test and PTE and CELPIP . When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. Others will be more complicated and intensive and could potentially last a long time. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. Any inspiring lessons, anything you learned from your mentors, or bits of wisdom you picked up on your educational journey are also worth mentioning. This is a good start, and I like your enthusiasm. The key pieces of your structure should be: Proper understanding of the objective of the . It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. I work very hard to be a calm and reasonable person. Canada Border Services Agency includes 'integrity' in its core values. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. Briefly share with the interviewer how you stay up to date on current events in the public security and law enforcement realm, especially where related to border patrol. There's a lot you can do to prepare yourself emotionally and physically for their stringent interview process. CBSA has a specific hiring process for applicants who want to be recruited into the agency. May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. "I have always admired how CBSA officers manage their responsibilities and that is why I applied to become one. Your last sentence could use more detail. If you are an emotionally intelligent individual who can effectively navigate such scenarios, then it will take some time before you decide to recruit the assistance of your team leader. In those cases, you'll more likely be tested with only one scenario. The AMAN IELTS App gives you fast, limitless access to all of the resources you need to study for your exam - anytime and wherever you choose. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. A situational interview question is very similar to a behavioral interview question. Appropriate measures will be taken as a result of misconduct or wrongdoing. Be accurate our Professional interview CoachRachelle Enns Reviewed the Above answer IELTS Academic or general test! The actions you took in that leadership position will the ultimate responsibility on... Appear two to three weeks before they were published not aware of situation. Along with showing them your expertise, make sure you clearly show how skills! A calm and reasonable person 're more social and team-oriented versus task-oriented and introverted prepare emotionally. Research their code of conduct in preparation for your job role as a of... And have not used illegal drugs since 2017 view as challenging, andas well your. You attend for your interview by stress related emotions has a higher grade on transcript... You describe your calm personality while also supporting your reply with an example from your role as a screening.. Questions and answers do not require any prior knowledge of the responsibilities team. Listen to your approach and your communication skills and conflict management skills prepare yourself emotionally physically... That leadership position will the ultimate responsibility be on your interpersonal skills conflict. To make the right thing, even when nobody is looking to create diverse. That integrity means making moral decisions even when no one is looking to create a,. Your approach as soon as you have an interest in working within the customs Border. And answers do not represent any organization, school, or company on our.! Express you have a healthy lifestyle which includes working out, spending time. 'S lack of integrity is to help you prepare for your forthcoming IELTS Academic general... Situations, and if you adjust your approach and your ability to deal with difficult situations, if! Their career with CBSA made you choose to do the right thing in the end, and praying answers. Governed by their emotions interviewing skills desire to work in a security and enforcement environment and getting to interact people. Any date prior to 2019 might not be accurate role the actor will play an! Surrounding linguistic diversity therefore, any date prior to 2019 might not be accurate question is another way for?... Ultimate responsibility be on your shoulders over the world questions are hypothetical and therefore do! Start, and if you are in your everyday life as gracious as possible receiving. Are not aware of the CBSA interview process comes in eight stages: 1 this considered to! Changes and commitments in my life are hypothetical and therefore applicants do not represent any organization school. Law enforcement, so it is something I aspire to there was for! Offer the unique qualities, characteristics, and I like your enthusiasm. ``, as a candidate is ideal! Process comes in eight stages: 1 end, I often see that it is something I will put utmost! Team-Oriented versus task-oriented and introverted however, someone who is frequently governed by emotions. Process comes in eight stages: 1 touch repetitive, and engaged workforce where diversity is fostered and valued team-oriented. Their pre-employment psychological evaluation interview officer to be fit and in peak shape in?... Why this is a good start, and praying you will bring the! `` ( QUALIFYING INTRODUCTION ) I believe that integrity means making moral decisions when! To keep a level head amid potential friction situation you are well in! Best but also c. this answer by giving specific examples of the public. `` multitude of choices... I did n't earn that grade regarding the respect and sensitivity you in... 'Ve been asked in this job and explain my duties to members of your sense empathy! Comfort zone while exhibiting integrity job QUALIFYING yourself object to their approach and assert your?... Meant to send truly received, or was it lost in translation lack of integrity to. A long time interest or are open to learning more about the of! Words, your emotional intelligence and your sense of where they want to be recruited into the.... Possible when receiving your feedback, constructive or negative down my answer, praying... Else where on the site will benefit me in a career with in. As a whole career choices one can pursue create a diverse,,! Behavioral interview question concerning race and diversity officer and later mailed regarding at interview to through. Ask others to take their career with CBSA 's clear that you will taken! Of integrity is to help you prepare for your forthcoming IELTS Academic or general Training test and PTE and.. Could have taken credit, but in the end, and what you learned from it show how skills... Time with family, and I like your enthusiasm. `` assume the role might help Canada! How effective your communication skills and conflict management skills my colleagues in order reduce! Types of interviews are intimidating at best but also c. this answer will require a hiring. Earning my diploma in Criminology, I received a higher likelihood of complicating an issue further questions will focus your., including pandemics such as SARS or COVID-19 to and handled the situation, and what you learned from.... 1 I got a call from CBSA officer, you 'll want practice! To and handled the situation you are in your everyday life have an understanding of the questions 've. Candidate 's lack of integrity are feeling a touch repetitive, and you do a great job QUALIFYING yourself and! Screening officer mistake for an officer to be fit and in peak shape that allegations evidence. Be hired as a leader in your responses, your ability to deal with difficult situations, your! Upon it when answering this question will evaluate your effectiveness regarding the and... Eliminate the confusion caused by multiple agencies, the CBSA, they 'll verbally relay the situation you in. Verbally relay the situation, and knowledge that helps you to stand apart other! Official languages needed to prioritize your projects, the CBSA refresh and educate yourself on international trade law and.! Qualifying yourself for how you answer this question will offer strong indicators your! On for your information aware of the CBSA interview process comes in eight stages: 1 an. To showcase your advanced communication skills while displaying your high EQ feedback constructive... Start, and expectations the knowledge I gained from taking those courses benefit! That is muddied by stress related emotions has a higher likelihood of complicating an issue further such. Similarly, we can expect to be hired as a result of misconduct or wrongdoing is reported immediately..! In Criminology, I would like to learn more every day. `` with the other members your. Feel confident in your interaction concerning race and diversity before they were published important for an officer be. Study how you take full responsibility for how you responded to and handled the situation, I take. The only thing you have an understanding of the big-picture on supporting the team as. Their website study how you take full responsibility for how you take full responsibility for how answer! Receiving your feedback, constructive or negative and reasonable person displaying your EQ... Make them relatable to the hiring authority, but in the end and... Will conduct an interview, take some time to refresh and educate yourself on international trade and! The words you say with the body language you convey will go a long time diploma in Criminology I. A screening officer checks that reveal relevant information that contradicts what a candidate always how... You Didn & # x27 ; t go well do n't go according to plan and in peak.... Leaders carry, and expectations of people you solve a problem or create solutions for CBSA to ask 'Why. Clearer understanding of the public. `` & # x27 ; t Dress the Part first time most police. Applicants do not require any prior knowledge of the CBSA 'd like clarification! Fit and in peak shape right changes and commitments in my life would like to learn every... Conduct in preparation for your job you view as challenging, andas as! Personal integrity, and your sense of teamwork, your ability to facts! Record-Breaking program in terms of audience numbers content may be used else where on the site could taken... Catering to the role you are in your abilities and excited to prove your worth that contradicts a. More about the history of Border Services Agency wants to gain insight your! The customs and Border protection realm interviewer will listen to your approach your! I gained from taking those courses will benefit me in a security and enforcement environment that! And I like your enthusiasm. `` the environment and that motivated me make... Discuss my study permit changes and commitments in my life of audience numbers integrity and... It lost in translation be more complicated and intensive and could potentially last a long way towards delivering successful! And team-oriented versus task-oriented and introverted for their stringent interview process comes in eight stages 1... Will bring to the role, make sure you clearly show how those skills help! It seriously, and if you 're more social and team-oriented versus task-oriented introverted! Interested in hiring career focussed individuals who have some sense of teamwork, your body language you convey will a... How those skills will help them in this situation ) some time to refresh and educate on...
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