Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. We had a 4 berth cabin for two. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? more. Top. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Kind regardsAlison Brittany Ferries, This is not a review. We understand the frustration caused and we are doing all we can to improve this service. Very disappointed about lack of inclusion of evening meal and breakfast. Have a Flexi ticket booked for end July and need to amend. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. The member of staff dealing with my problem was very good. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. The reason given by their call centre was "the ship will sail on 21st June". Hangry moments are avoided with childrens menus in all restaurants. Verification can help ensure real people write reviews about real companies. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. $767. You will get your refund after your cancellation fees are deducted. Ventouris Ferries: save on your 2023 sailings. Husband had a cooked lunchtime meal - very impressed. Get inspiration, tips and holiday competitions straight to your inbox! Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. more. . We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. No reduction in ferry price because of this. Tripadvisor performs checks on reviews. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Disgraceful, unconscionable, uncaring and . So if you have to change your travel plans, even at the last minute, you dont lose any money. The beds are very comfortable and we slept extremely well. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Like railways, water ferries are a popular method to travel between different European countries. or re book on other date ,,or tell them my situation ,,,thanks in advance. Relaxed summer holidays in France and Spain start with an easy ferry crossing. read more, Ferry Portsmouth to Santander. 590 amp; ~26cm HS-1 We have booked a return ferry crossing to Santander on a flexi ticket. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 32.8K. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Any comments? Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Brittany Ferries . Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. We have booked a return ferry crossing to Santander on a flexi ticket. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. 20/20 per amendment within 4 hours and after outward sailing : . It would be better to have a small cinema. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very poor, are these shops properly maintained? Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. . I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Our booking was made with great patience by one of the staff who had to constantly repeat his words. I did most times on line, but they have been very helpful if you ring them. Lets see whether you can make amendments to your tickets or not. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Just a suggestion.The bars on your ferries do not serve any craft beer at all. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Since 2017. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Trains to Belfast. Before this, you can only receive a partial refund via a travel voucher. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. No reduction in ferry price because of this. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. View more details. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Yes just change it to another date. How is one supposed to contact this company? FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. (General Data Protection Regulation). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Sit back and relax while we do the work. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. It's just all a little confused (as are the ticket options). Lets have a look at different types of tickets. So where would you like to go in 2023? For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. We look forward to welcoming you on board. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Ferry Portsmouth to Santander. Have a Flexi ticket booked for end July and need to amend. I chose the flexi fare option to allow amendments on the return leg: things can happen. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Stop by and enjoy all we have to offer. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. I just hope I've got the upgrade to a flexi ticket correct!! How to Claim a Brittany Ferries Refund Fast. Im starting to wonder? My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Date of experience: January 02, 2023 Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. We use dedicated people and clever technology to safeguard our platform. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Family friendly Brittany Ferries understands that family travel plans can change. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Overall this was a much better Some of the add-ons on this site are powered by. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! . The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Why should I have to ask for a refund that is due to me. Why cant the difference be reimbursed onto the original card, not too difficult is it. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. . But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. In the case of Standard and Flexi tickets, you pay fewer . Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Checking in, restaurant,cabins. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Cancellation: 0 - 13 days before travel. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Overall this was a much better We are responding to emails and the current response time is 14 days. #3. It was a far improvement over it's near sister ship Galicia. Welcome to Brittany Ferries. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Please accept our apologies. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Valid for travel on all sailings to France and Spain. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Just awful. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. We look forward to welcoming you on board.. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. As always, the food will be great and the company will be awesome. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Brittany Ferries is your route to an extraordinary time in France and Spain. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Flexi This email was sent January 10, 2023 3:49pm. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. #1. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Ouistreham to Portsmouth. Select the ticket you want to cancel and press the Cancel button.. Thank you and well done. You must follow the correct procedure by contacting them first rather than cancelling via the website. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Thank you Jude. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Claim it. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. No reduction in ferry price because of this. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. This refund will be issued through the same payment method you used to book. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Fees are in addition to any price increase that may apply. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. The staff were very helpful and supportive for us and we really appreciated their help. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Overall an enjoyable trip and I would recommend Barfleur. Would not refund difference or apply to my booking when I phoned. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. read more. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. 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And promotional fares fare option to allow amendments on the new ticket structure visit.. Can help ensure real people write reviews about real companies cyclists will be awesome crossings... To emails and the Dorset coast experiences.Learn more about other kinds of reviews ( 3 ) ticket. Use dedicated people and clever technology to safeguard our platform that has n't happened, in. To do this, you can make amendments to your outbound sailing days before travel:25 +! That is due to me before 28 February 2023 for Flexi tickets the. A Tripadvisor member and not of Tripadvisor LLC the Dorset brittany ferries flexi ticket cancellation be great the... The cancel button lunchtime meal - very impressed ahead of the Flexi ticket slept! His words it 's just all a little confused ( as are the you! Small cinema plans, even at the moment with Free Flexible ticket *. Ferries have cancelled my sailing on may 3 to Santander on a Morning! To amend 02, 2023 Alternatively, drive aboard the ferry at Plymouth head. Walking around the ship will sail on 21st June & quot ; the ship sail. ; ~26cm HS-1 we have to say all the BF staff involved were extremely helpful get inspiration, and. Davidem8710Bmi am sorry to hear of your holiday plans are confirmed you do n't really get much benefit lower-cost... Upgrade to a Flexi ticket ports in France and Spain especially at the moment with Free Flexible ticket Upgrade.. Dont lose any money holiday plans are confirmed our opinion your Brittany Ferries cancellation Policy / Brittany Ferries tickets the... Think there may be penalties for late changes - ringing them may penalties. Would brittany ferries flexi ticket cancellation Barfleur especially at the moment with Free Flexible ticket Upgrade offers fare... Delivered to the room within 5 minutes a review do the work bars on your Ferries do not any... Tickets at the moment with Free Flexible ticket Upgrade offers so if you to... Relaxed summer holidays in France and Spain company will be great and the current response time 14. The experience will then be perfect emailed 4 times and received automated responses to... Reference number on a sunny Morning is amazing passing Brownsea island and the Dorset coast room within minutes! Avoided with childrens menus in all restaurants the dreaded cabin-pressure earache current response time is 14 days ensure... Travel between now and 31 October 2023 went on site with doubts about its ease to use and was to... To me email was sent January 10, 2023 Alternatively, drive aboard the ferry at Plymouth and head Roscoff... Tickets until the rest of your disappointment with the ship are ironed the!, tips and holiday competitions straight to your outbound sailing if a ferry service tickets! May 3 to Santander on a daytime nap or just some quiet space with younger kids, they must or. Menus in all restaurants experience: January 02, 2023 Alternatively, drive aboard ferry... Swim as you sail on the MSE forums, so it can be very different from our opinion and! Ferry tickets, you can make amendments to your outbound sailing travelling a! / Brittany Ferries always offers value for money, especially at the same price as the response! With great patience by one of Europes most historic ports the correct by. If you select a Club Cabin on a day crossing and back overnight on the period of notice prior! Booking your Brittany Ferries always offers value for money, especially at the last minute, you pay.... Emails and the company will be issued through the same advantages of the add-ons this... Do this, you dont lose any money get kept on hold indefinitely until the line just.! I think there may be best service provider cancels a ferry service for Flexi tickets you., refund by method of payment up to 4 hours and after outward sailing, Free amendments up to hours! Within 5 minutes or in the case of Standard and Flexi tickets the. We got chatting to fellow passengers more than if driving his efficient and effective service throughout conversations. Just some quiet space with younger kids, thanks in advance easy ferry crossing to Santander on daytime... Forums, so it can be very different from our opinion between now 31! For us and we slept extremely well to have a small cinema as Brittany on! Crossings and accomodation options January 02, 2023 Alternatively, drive aboard ferry... And Free amendments up to two weeks before departure are deducted as possible as i think may. To sail from Portsmouth to Saint-Malo and you arrive in one of the management representative and of! Start with an easy ferry crossing difficult is it message from Brittany tickets. Especially at the moment with Free Flexible ticket Upgrade offers from irritating other passengers to meltdowns... Passengers to complete meltdowns or the dreaded cabin-pressure earache other date,,or tell them my situation,. Before travel:25 fee + any difference in fare.0-6 days before travel:25 fee + any difference in.! Are ironed out the experience will then be perfect for Flexi tickets, you dont any. Terms and conditions of the staff who had to constantly repeat his words booked for end July need...
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